Returns policy
At Custom Roof Boxes, we are committed to providing our customers with high-quality custom roof boxes that are expertly crafted to meet your unique needs and preferences. Due to the highly customised nature of our products, we have established a returns policy that reflects the custom-made nature of our roof boxes.
Order Confirmation and Payment
When you place an order with Custom Roof Boxes, we require the total amount of the order cost. This payment is necessary to initiate the design and production process for your custom roof box.
Customisation Process
Once your order is confirmed and the payment is received, our team will begin the customisation process based on the specifications you provided. This process includes design, material selection, and production planning, and it is essential to create a product tailored to your unique requirements.
Returns and cancellations for Standard Products
You have 14 days from the date of purchase to initiate a return. All returned items must be in their original condition, including packaging and any included documentation or accessories. Items should not show signs of wear, use, or damage beyond what is reasonable for inspection. To initiate a return please contact our customer service team at info@customroofboxes.co.uk Provide your order number, reason for the return and any relevant details. Our customer service team will guide you through the return process. Once your return is approved, you will receive instructions on how and where to send the items. You may choose between a refund for the purchase price or an exchange for an item of equal value. Refunds will be processed using the original payment method. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part. If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, and any return shipping costs will be covered by us. We reserve the right to modify our Returns Policy at any time. Any changes will be posted on our website.
Returns and Cancellations for Customised Products
Due to the custom-made nature of our roof boxes, we regret to inform you that we cannot offer refunds or cancellations once production has started. This includes the period after your order has been confirmed, and the customisation process is underway.
Order Modifications
We understand that circumstances may change, and you may need to modify your order. If you wish to make modifications to your order, please contact our customer service team as soon as possible. We will make every effort to accommodate your changes within the constraints of the production process. However, please note that significant modifications may result in additional costs and production delays.
Quality Assurance
Custom Roof Boxes is committed to delivering roof boxes of the highest quality. Before your product is shipped, it undergoes a rigorous quality control process to ensure it meets our strict standards. If you receive a roof box with any defects or errors that are the result of our manufacturing process, please contact our customer service team immediately. We will work with you to resolve any issues promptly.
Contact Us
If you have any questions or concerns regarding our returns policy or any other aspect of your order, please feel free to contact our customer service team. We are here to assist you and ensure your satisfaction with our Custom Roof Boxes.
Thank you for choosing Custom Roof Boxes for your roof box needs. We appreciate your understanding of our returns policy, which allows us to provide you with the highest level of customisation and craftsmanship.
Custom Roof Boxes
07568460011
Effective Date: 24/08/2023